Refund Policy

At NEONOVA, we aim to provide high-quality LED neon products and a smooth shopping experience.

Refund Eligibility

Refunds may be available for eligible orders depending on the reason for the refund and our applicable return conditions.

Custom Products

Custom neon signs are made according to customer specifications. Therefore, cancellations or refunds may be restricted after production has started, subject to applicable law.

Damaged or Defective Products

If your product arrives damaged or defective, contact us with your order details and photographs so that we can investigate the issue and determine an appropriate solution.

Approved Refunds

If a refund is approved, the refund will be processed using the applicable payment method and according to the processing time of the payment provider.

Contact Us

Email: [williamlucas3442@gmail.com]

Address: 269, Hariom Complex, Karodara, Surat, Gujarat, India