01 Introduction

By accessing or using the NEONOVA website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

NEONOVA reserves the right to update these terms from time to time. Any changes will become effective when published on this page.

02 Products & Custom Neon Signs

NEONOVA offers LED neon signs, decorative lighting products, custom neon signs and related products.

Because custom neon signs may be made according to customer specifications, customers are responsible for checking their submitted text, spelling, design details, dimensions and other customization information before placing an order.

• Custom designs may differ slightly from on-screen previews.
• Colors may appear different depending on the screen or device.
• Minor variations may occur during the manufacturing process.
• Customers should carefully review customization details before ordering.

03 Orders

An order is considered submitted after the required order information has been provided and payment has been successfully processed, where applicable.

NEONOVA reserves the right to cancel or decline an order in situations including product availability issues, pricing errors, technical problems, suspected fraudulent activity or other circumstances that prevent us from fulfilling the order.

04 Pricing & Payment

Product prices displayed on our website are subject to change without prior notice.

We aim to keep product information and pricing accurate. However, if an accidental pricing or information error occurs, NEONOVA may contact the customer before processing the order.

Customers are responsible for providing accurate billing and payment information.

05 Production & Processing

Custom products may require additional production time compared with ready-to-ship products.

Estimated production and processing times may vary depending on the product, customization requirements, order volume and other circumstances.

We will make reasonable efforts to process orders within the estimated timeframe provided at the time of purchase.

06 Shipping & Delivery

Delivery times are estimates and may vary depending on the destination, shipping provider, weather, holidays and other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address.

Once an order has been handed over to the shipping carrier, delivery delays caused by the carrier may be outside NEONOVA's direct control.

07 Returns & Refunds

Our return and refund conditions may vary depending on the type of product purchased.

Custom-made products: Because custom neon signs are manufactured according to customer specifications, returns or cancellations may be restricted once production has started, subject to applicable law and our published refund policy.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and supporting photographs so that we can review the issue.

08 Warranty

Where a warranty is offered, the warranty period and coverage will be specified on the relevant product page or order documentation.

Warranty coverage may not apply to damage caused by incorrect installation, misuse, unauthorized modification, physical damage, electrical problems or other conditions outside normal product use.

09 Installation & Safety

Customers are responsible for using and installing products according to the supplied instructions.

Electrical products should be installed and operated safely. If professional electrical installation is required, customers should use a qualified professional.

NEONOVA is not responsible for damage resulting from improper installation, misuse or unauthorized modifications.

10 Intellectual Property

Unless otherwise stated, website content including logos, graphics, images, text, designs and other materials is owned by or licensed to NEONOVA.

Website content may not be copied, reproduced, distributed, modified or used commercially without appropriate permission.

11 Website Use

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation or security of the website.

• Do not attempt to gain unauthorized access to the website.
• Do not use the website for fraudulent purposes.
• Do not upload harmful or malicious content.
• Do not misuse website content or services.

12 Limitation of Liability

To the extent permitted by applicable law, NEONOVA will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

13 Changes to These Terms

NEONOVA may update these Terms & Conditions when necessary. The latest version will always be published on this page.

Continued use of the website after an update means that you acknowledge the updated terms.